Your Guide to Rhythm Express
Comprehensive Answers to Your Cardiac
Monitoring Questions
At Rhythm Express, we’re committed to providing clear, thorough information about our innovative cardiac monitoring solutions. Browse our FAQ sections below to find answers to common questions about our technology, services, and processes.
THE RX-1 mini DEVICE
What is the RX-1 mini?
The RX-1 mini is our state-of-the-art cardiac monitoring device, designed to provide comprehensive, accurate data for various cardiac monitoring needs.
How does the accuracy of Rhythm Express compare to traditional Holter monitors?
The RX-1 mini utilizes advanced algorithms and high-fidelity signal processing to deliver diagnostic accuracy that meets or exceeds traditional Holter monitors. Our enhanced P-wave visibility provides a more comprehensive view of cardiac activity, often capturing subtle abnormalities that might be missed by conventional systems.
What is the battery life of the RX-1 mini, and how does this impact patient compliance?
The RX-1 mini‘s battery lasts up to 5 days on a single charge, depending on usage. This extended battery life, coupled with its water-resistant design, contributes to high patient compliance rates by minimizing disruptions to daily activities and reducing the need for frequent charging.
Are there any contraindications for using the RX-1 mini?
Yes. Please click here for approved uses and contraindications.
How do we handle device malfunctions or replacements?
In the rare event of a device malfunction, our support team is available 24/7/365 to troubleshoot issues. If a replacement is needed, we expedite shipping to minimize monitoring interruptions. Our flexible inventory management ensures that you always have backup devices on hand for immediate patient use.
Can we customize the monitoring duration for individual patients?
Absolutely. The RX-1 mini can be configured for various monitoring durations, from 24-hour Holter studies to event monitoring for periods of up to 30 days. This flexibility allows you to tailor the monitoring plan to each patient’s specific clinical needs.
What certifications and regulatory approvals does the RX-1 mini have?
The RX-1 mini is FDA-cleared, meeting all necessary regulatory requirements for cardiac monitoring devices. Our Quality Management System is certified by the British Standards Institution (BSI) to the Medical Device Single Audit Program (MDSAP), equivalent to ISO 13485 certification, ensuring consistent high standards in device manufacturing and service delivery.
Monitoring and Data Management
What is the turnaround time for receiving patient reports?
At Rhythm Express, we prioritize prompt delivery of actionable information. Typically, event notifications are available within 20 minutes, and summary reports are delivered within 24 hours of the monitoring period’s completion. Our commitment to rapid reporting empowers you to make timely, informed decisions for your patients’ care.
How does Rhythm Express ensure data security and HIPAA compliance?
We take data security and patient privacy seriously. The RX-1 mini uses NSA-level encryption for data transmission, and our secure cloud-based infrastructure adheres to stringent HIPAA guidelines. We conduct regular security audits, vulnerability scanning, and ongoing staff training to ensure that we maintain the highest standards of data protection and compliance. We have also engaged Arctic Wolf, a leading provider of Cyber Security services to provide 24/7/365 monitoring of our cloud-based systems and event response.
Can the RX-1 mini integrate with our existing Electronic Health Record (EHR) system?
Rhythm Express has partnered with a prominent third party EHR integrator, which has executed over 9000 integrations, across 90+ EHRs, and 50+ HIEs & HINs. Our team works closely with your IT department to ensure smooth data flow, reducing administrative burden and enhancing your workflow efficiency.
What is your process for managing and reporting critical cardiac events?
Our monitoring center operates 24/7/365, staffed by experienced cardiac technicians. Critical events are identified in near real-time and reported to your designated point of contact according to your predetermined notification protocols. This ensures that you can respond promptly to significant arrhythmias or other cardiac events.
Patient Experience And Support
How does Rhythm Express handle patient education and support?
We provide comprehensive patient education materials, including easy-to-understand setup guides and instructional videos. Our patient support team is available 24/7 to assist with any questions or concerns. Additionally, we offer a patient portal where individuals can track their progress in monitoring and access educational resources about their heart health.
What kind of training and support do you offer for our staff?
We provide comprehensive training and ongoing support to ensure your team can fully leverage the Rhythm Express system. This includes:
- Initial on-site or virtual training sessions
- Access to our online learning portal with video tutorials and guides
- 24/7 technical support via phone and email
- Regular webinars on system updates and best practices
What is the process for ordering additional supplies or electrodes?
Ordering additional supplies is simple and efficient. You can place orders through our provider portal, by email, or by phone. We maintain a robust inventory to ensure quick shipment of supplies, typically within 1-2 business days. For practices using our subscription model, regular supply replenishment is included as part of the service.
Billing
How does Rhythm Express handle patient billing?
Depending on your chosen business model, we can manage patient billing entirely or provide support for your in-house billing team. Our goal is to minimize the financial burden on patients while ensuring fair compensation for your services.
Can Rhythm Express integrate with our existing billing software?
Yes, our systems are designed to integrate seamlessly with the most popular billing and practice management software. We’ll work closely with your IT team to ensure smooth data flow and minimal disruption to your existing processes.