Accounts Receivable Specialist

We are seeking a detail-oriented and professional Accounts Receivable Specialist. This role is responsible for managing customer collections efforts, coordinating with third-party collection agencies, and working closely with internal teams to maintain accounts and support resolution efforts. 

The ideal candidate has strong communication skills, experience working within accounting systems such as QuickBooks Online, and the ability to manage sensitive financial information with accuracy and professionalism.

Key Responsibilities:

• Perform collection activities on outstanding customer accounts through phone calls, emails, and written communication.
• Monitor aging reports and proactively follow up on overdue balances.
• Coordinate and communicate with external collection agencies on delinquent accounts, account placements, payment updates, and account resolutions.
• Maintain detailed documentation of collection activities, payment arrangements, disputes, and customer communications.
• Research and resolve billing discrepancies and customer account issues.
• Assist with account reconciliations and cash application research as needed.
• Escalate high-risk or significantly past-due accounts to management when appropriate.
• Work closely with Sales, Customer Service, and Accounting teams to support account resolution efforts.
• Maintain accurate customer records within QuickBooks Online and related systems.
• Recommend process improvements to strengthen controls and improve efficiency.

• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field preferred.
• 2+ years of experience in collections, accounts receivable, expense reporting, accounting, or related financial operations.
• Experience working with external collection agencies preferred.
• Experience using QuickBooks Online or similar accounting software.
• Strong Microsoft Excel skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage confidential and sensitive financial information professionally and discreetly.

• Experience in a healthcare, medical device, or subscription billing environment.
• Understanding of basic accounting principles, accounts receivable, and compliance processes.
• Experience supporting audits and maintaining documentation for regulatory compliance.